Rakuten Wallet has resumed cryptocurrency deposits after a week-long interruption, but customers remain unable to transfer digital assets out of the Japanese platform. In today’s crypto exchange roundup, Coincheck and BitTrade have restored withdrawal services following separate third-party disruptions, while Zaif’s latest identified notice continues to describe a suspension of cryptocurrency transfers. The incidents began around November 5, although Rakuten Wallet’s outstanding withdrawal restriction dates back almost three months.
Rakuten Wallet restores deposits after external security checks
Rakuten Wallet announced on November 12 that it had resumed accepting cryptocurrency deposits following the completion of security checks at an external service provider. The company had suspended the processing of incoming cryptocurrency transfers on November 5.
The restriction affected deposits across its supported cryptocurrencies rather than a single token or blockchain. Rakuten Wallet attributed the interruption to maintenance involving an external service used in its operations, saying the provider had temporarily suspended services while checking system security.
According to the exchange’s November 12 notice, the necessary safety checks have been completed, allowing incoming cryptocurrency transfers to be processed again.
Deposits are back, but the account-crediting process may still take time.
Rakuten Wallet said incoming assets would be reflected in customer balances progressively after verification. This also covers transfers initiated during the suspension, which had been held pending completion of the relevant checks.
The company cautioned that individual deposits may require additional verification before being credited. Customers can be asked to explain the purpose or circumstances of a cryptocurrency transfer, with the platform determining whether the deposit can be reflected in their accounts in accordance with applicable requirements.
The November 12 notice did not specify how many deposits had been delayed, their total value or when the outstanding processing queue would be cleared. It also did not identify the external provider responsible for the original interruption.
Rakuten Wallet previously maintained that its customer assets were safely managed and that the November 5 suspension did not reflect a confirmed security problem affecting its own holdings. No unauthorized customer-asset outflow was disclosed in the restoration notice.
Crypto withdrawals remain suspended nearly three months later
The restoration of incoming transfers does not extend to cryptocurrency withdrawals. Rakuten Wallet explicitly confirmed that outgoing cryptocurrency transfers remain suspended, without providing a date for their resumption.
The withdrawal restriction is considerably older than the November deposit interruption. Rakuten Wallet originally suspended cryptocurrency withdrawals on August 19, 2026, while leaving trading and incoming transfers operational at that time.
As of November 13, the suspension has lasted 86 days. And the withdrawal restriction was there well before the latest provider checks began.
The August announcement did not provide a specific technical explanation for the withdrawal suspension. Subsequent company notices have continued to identify outgoing transfers as unavailable, but have not established that the restriction resulted from the same external-provider issue responsible for the November 5 deposit interruption.
The two restrictions therefore have seperate timelines and should not be treated as one continuous incident with a confirmed common cause.
Customers can now transfer supported cryptocurrencies into Rakuten Wallet accounts, subject to verification, but cannot move those assets directly to outside cryptocurrency wallets or competing exchanges while withdrawals remain suspended.
Trading services remain available within the platform’s existing restrictions. Customers seeking to move value outside the exchange may be able to sell cryptocurrency and withdraw Japanese yen through an eligible registered bank account, although that is not equivalent to transferring the original digital assets.
Rakuten Wallet has also maintained temporary restrictions on changes to registered withdrawal bank accounts since August 20, alongside adjustments to certain yen withdrawal limits. These measures may complicate access for customers who need to change their settlement arrangements.
The company is listed under registration number 00015 with Japan’s Kanto Local Finance Bureau in the Financial Services Agency’s register of cryptocurrency exchange providers. Registration establishes the applicable regulatory framework, but the available announcements do not identify a regulatory order requiring the continuing withdrawal suspension.
The unresolved issue is specific: Rakuten Wallet has restored the ability to receive cryptocurrency, but has not explained when customers will regain the ability to transfer it externally.
Coincheck and BitTrade complete separate withdrawal recoveries
Other Japanese cryptocurrency exchanges have reported progress recovering from transaction-processing disruptions that began during the same period.
Coincheck restored cryptocurrency withdrawal requests at approximately 08:20 Japan Standard Time on November 8, ending an interruption that began around 00:04 on November 5.
The roughly 80-hour disruption followed an outage involving an external service used to support cryptocurrency transactions. Coincheck suspended outgoing transfers while incoming deposits were delayed, with the exchange unable to complete the necessary processing through its normal systems.
As detailed in DaveFinances’ coverage of Coincheck’s recovery from the 80-hour withdrawal suspension, the exchange also resumed processing incoming deposits, with delayed transfers scheduled to be credited progressively.
Customers whose earlier withdrawal applications were cancelled must submit new requests. Some outstanding applications had been placed on hold for further review instead, rather than cancelled automatically.
Reopening the service was one thing; clearing the earlier transaction queue was another.
BitTrade experienced a shorter interruption involving its external cryptocurrency transaction-screening provider. The exchange suspended all cryptocurrency withdrawals at 15:30 JST on November 5 after screening results became unavailable, preventing the completion of required anti-money-laundering checks.
The provider recovered at approximately 15:50 JST on November 7, allowing BitTrade to begin restoring withdrawal services after 48 hours and 20 minutes.
DaveFinances previously documented how BitTrade resumed cryptocurrency withdrawals while progressively processing incoming deposits delayed during the interruption.
Trading and Japanese-yen deposits and withdrawals remained available during BitTrade’s cryptocurrency transfer restrictions. The exchange said affected customer balances had not been lost and cancelled withdrawal requests had been returned to customer wallets, including applicable withdrawal fees.
Neither BitTrade nor Coincheck publicly identified the external screening provider responsible for its particular interruption. The overlapping dates are not sufficient to establish that both exchanges relied on the same provider or suffered the same technical failure.
Zaif’s crypto transfer suspension remains unresolved
Zaif represents another unresolved case among the Japanese cryptocurrency exchanges affected by external infrastructure maintenance.
The exchange suspended cryptocurrency deposits and withdrawals across all supported assets at 13:19 JST on November 5, citing precautionary maintenance by a third-party provider responsible for systems used to verify the safety of transfers.
The suspension also affected Zaif Payment, while trading, staking, recurring investment services and Japanese-yen deposits and withdrawals remained available.
In its original announcement, Zaif said no unauthorized access or customer-fund outflow had occurred within its systems and maintained that customer assets remained securely stored.
As examined in DaveFinances’ report on Zaif’s exchange-wide cryptocurrency transfer suspension, the company said withdrawals that had not been completed before maintenance would be cancelled. Customers would need to resubmit those requests after services resumed.
Its November 5 notice specified no restoration deadline, and the latest official announcements identified in this review did not establish a subsequent reopening. That leaves Zaif’s recovery status less definite than the completed withdrawal restorations reported by Coincheck and BitTrade.
There is also the question of the provider, still unnamed in Zaif’s disclosure.
Zaif’s maintenence was described as preventive, while BitTrade reported an unavailable screening service and Coincheck disclosed a service outage. None of the published statements establishes that these incidents shared the same technical cause.
The exchange announcements nevertheless expose a relevent operational constraint: cryptocurrency trading can remain available even when external infrastructure prevents customers from transferring assets between platforms or into private wallets.
The four cases now have different service outcomes. Coincheck and BitTrade have restored cryptocurrency withdrawals, Rakuten Wallet has reopened incoming deposits while maintaining its older withdrawal suspension, and Zaif has not provided a confirmed reopening date in the latest notice identified.
For Rakuten Wallet customers, the November 12 recovery is partial, not a return to normal transfers. The exchange still needs to clarify the reason for its August withdrawal suspension and provide a restoration timetable. The deposits have restarted, yes, but the ability to send cryptocurrency out remains unavailable.
Johan Shamshad is Editor-in-Chief at Dave Finances, covering financial markets, digital assets, trading platforms, brokers, fintech, payments and regulation. Since 2023, he has also worked as an editor at Gulf News, the UAE English-language newspaper published by Al Nisr Publishing LLC. His work focuses on market-moving developments, company disclosures, regulatory changes and trading infrastructure, with an emphasis on primary-source verification and practical context for traders and investors.