IG Securities Japan reported a two-hour-and-20-minute problem with position updates on November 10, leaving some newly opened or closed trades slow to appear on clients’ web and mobile trading screens. The broker said the issue began at approximately 6:40 p.m. Japan Standard Time (JST) and was resolved around 9:00 p.m.
During the incident, IG advised customers to refresh the screen or log in again, saying the correct position information would generally appear after doing so. The problem affected the browser-based trading platform and smartphone applications, according to the Japanese-language system report. IG did not say that orders had failed to execute or that trades were recorded incorrectly in its underlying systems.
The local disclosure is absent from IG’s global status-page history, which lists no incidents for November 10. That creates a reporting gap between two public IG channels, though the global dashboard describes itself as covering the group’s main platforms and does not expressly promise to record every issue at its Japanese subsidiary.
IG confirms delayed position displays, not failed trades
The affected window ran from 09:40 to 12:00 UTC, or 11:40 a.m. to 2:00 p.m. in Cairo. IG’s report described a delay after customers opened or closed positions; it did not indicate that the entire trading platform was offline throughout that period.
A completed closing trade might not immediately remove the position from the visible list. The reverse could happen after a new opening trade, with the fresh exposure taking time to appear. Refreshing was the workaround, and not a particularly elaborate one.
The broker gave no estimate of affected accounts, instruments or trades. It also did not disclose whether margin, available funds and account equity continued updating correctly while the position list lagged. A delayed display can make it harder to reconcile an order confirmation with the current exposure, but IG has not reported duplicate orders, erroneous liquidations or customer losses connected to the November 10 issue.
The scope is narrower than the October 29 incident at IG Securities Japan, when the broker explicitly acknowledged that some transactions were executed at unintended prices and others faced processing delays. IG said it would review affected accounts and contact customers needing further action. No such execution finding or account-by-account remedy was announced for November 10.
Japan notice does not appear on IG’s global dashboard
IG’s global public status page lists its web platform, mobile apps, trading and login systems among tracked services. Its history records a resolved authentication-code disruption on October 30, but it shows no incident for November 10.
The October incident was reported globally after some clients had trouble receiving SMS or email authentication codes. DaveFinances covered that two-hour-and-46-minute access disruption, which lasted from 00:50 to 03:36 UTC. It concerned login access rather than the visiblity of completed trading activity. Same group, a seperate fault.
There is no evidence that IG intentionally omitted the Japanese problem from its global dashboard. The available pages do not explain which incidents the international status service is intended to include. Still, the local report contains a confirmed interruption that a reader consulting only the global incident history would not find.
The discrepancy is not unique to the broader problem of broker status disclosures. A CMC Markets position-display incident in early November lasted seven hours and 37 minutes on its web and mobile platforms. CMC reported incorrect position information, whereas IG Japan described delayed updates following trades. Neither disclosure established that the associated customer positions were wrongly booked.
IG has not disclosed account impact or compensation
The November 10 notice confirms that normal position updates resumed around 9:00 p.m. JST. It gives no technical cause, count of affected customers or post-incident review result. It does not say whether any customer requested a trade adjustment or compensation.
Japan’s Financial Services Agency sets out system-risk and incident-response expectations in its supervisory guidelines for financial instruments firms. The guidelines address recovery measures, customer communications, investigation of causes and reporting of system incidents where appropriate. They do not establish that IG breached a requirement in this case.
For a customer checking a trade from that evening, an execution confirmation and the account’s transaction history are more useful evidence than a temporary screenshot alone. They could help establish whether a position was actually opened or closed at the intended time, rather than simply appearing late on a screen.
IG restored the display service after 140 minutes. What is still missing is a statement on whether any transactions or collateral figures were affected beyond their presentation in the interface. The broker’s public account establishes a display delay and its resolution, not a finding of incorrect execution.
Johan Shamshad is Editor-in-Chief at Dave Finances, covering financial markets, digital assets, trading platforms, brokers, fintech, payments and regulation. Since 2023, he has also worked as an editor at Gulf News, the UAE English-language newspaper published by Al Nisr Publishing LLC. His work focuses on market-moving developments, company disclosures, regulatory changes and trading infrastructure, with an emphasis on primary-source verification and practical context for traders and investors.