CMC Markets has reported a new problem affecting the visibility of customer payments on its CFD trading platform, less than 18 hours after resolving a separate incident involving incorrect position information on its web and mobile platforms.
The London-listed broker disclosed the latest issue at 22:48 UTC on November 2, 2026, or 00:48 on November 3 in Cairo. According to its official status report, payments were not appearing under the History tab of CMC CFD Global, although the company said the problem should not affect the Account Summary section.
CMC classified its Payments component as experiencing degraded performance. The incident remained under monitoring in the latest status information checked, without a published resolution time or technical explanation.
The disclosure identifies a problem with displaying payment information, not a confirmed failure to process deposits or withdrawals. CMC has not reported missing customer funds, failed settlements or incorrect account balances in connection with the incident.
Payment history affected while trading remains operational
CMC’s status dashboard identified Payments as the affected component within CMC CFD Global. Other services, including web trading, mobile trading, login, MetaTrader, institutional APIs and DMA IRESS, were marked operational when checked.
The broker’s separate CMC Invest services in the UK, Australia and Singapore were also listed as operational, including their deposits and withdrawals components.
It’s the history view that is affected, at least as CMC has described it.
The company said the Account Summary section should remain unaffected, but its notification does not explain whether payment records are failing to load, appearing late or being omitted from the interface despite existing in the underlying transaction system.
Those possibilities have different operational consequences. A display problem could leave the underlying records intact, whereas a delay in updating payment data could complicate the process of matching account activity against deposit and withdrawal confirmations.
CMC has not confirmed whether individual payment identifiers, timestamps or transaction statuses remain accessible through another part of the platform. Nor has it said whether customers can obtain complete payment records through support while the History tab is unreliable.
The Account Summary, though, is supposed to remain unaffected.
CMC directed customers requiring assistance to its live-chat service. It has not disclosed the number of affected accounts, when the underlying issue first appeared or whether the disruption covers all payment types.
Incident follows a seven-hour position-reporting failure
The latest disclosure came 17 hours and 28 minutes after CMC marked an earlier trading-platform incident resolved.
That previous problem began at 21:43 UTC on November 1 and ended at 05:20 UTC on November 2, lasting seven hours and 37 minutes. During the incident, CMC reported incorrect client positions appearing on its web and mobile platforms and warned that intermittent technical difficulties could affect customers’ ability to trade.
As examined in Dave Finances’ coverage of the CMC Markets position-display fault, the broker did not establish whether the incorrect information was confined to customer-facing screens or reflected discrepancies in its underlying trading records.
The new incident concerns a different category of account information. Position reporting relates to customers’ open trading exposure, while payment history concerns records of funds moving into or out of trading accounts.
Both incidents involve information presented to customers, but CMC has not identified a shared technical component or common cause.
The two events happened close together. Whether they are connected, CMC has not said.
The broker has also not explained whether the earlier position-reporting incident required any subsequent account-data reconsiliation or whether the latest payment-history issue emerged following changes to its trading infrastructure.
CMC has disclosed several different platform problems
The November incidents add to a series of operational difficulties documented by the broker during October.
On October 1, CMC experienced a 65-minute order-processing disruption between 02:25 and 03:30 UTC. The company acknowledged technical difficulties that could affect order processing but did not identify specific rejected or delayed transactions.
A second incident on October 21 involved pricing problems affecting CMC’s 24/5 US securities offering. The US securities pricing disruption lasted approximately two hours, with CMC attributing the problem to an external pricing provider.
Those were seperate failures, involving different services and occurring on different dates.
The October pricing incident has a documented external-provider explanation. No equivalent technical cause has been disclosed for either of the November incidents, and the available information does not establish that they originated from the same systems.
For shareholders, the sequence is relevant to CMC’s reported technology performance. The company recorded group-wide platform uptime of 99.98% in FY2026, compared with 99.93% in FY2025. Its reported net operating income reached £392.6 million, while pretax profit increased to £101.3 million.
Those financial and operational figures relate to the year ended March 31, 2026, before the recent incidents. CMC’s uptime metric measures the percentage of trading hours during which customers can trade on its Next Generation and Invest platforms.
A payment-history display problem therefore cannot automatically be counted as trading downtime under that measure. The latest dashboard continued to classify trading itself as operational, despite the degraded Payments component.
Payment records and customer impact remain unclear
The Financial Conduct Authority’s March 2026 operational-resilience review emphasized the need for firms within the relevant regulatory framework to assess operational disruptions using measures of customer harm and market impact, rather than relying exclusively on elapsed downtime.
The regulator also highlighted clear incident communications and the use of real-world disruptions to improve resilience testing. CMC’s latest public notification does not establish any regulatory breach or identify a disruption exceeding an applicable impact tolerance.
There is still a practical detail missing here: how customers can obtain a complete payment record while the History tab is not displaying the relevant entries.
Bank statements and payment-provider confirmations may provide evidence that funds were sent or recieved, but they do not necessarily establish when a broker credited a trading account or recorded a withdrawal internally.
A definitive assessment would require CMC to clarify whether its underlying transaction records remained accurate and accessible throughout the incident, and whether any payment confirmations or account updates were delayed.
The broker has not disclosed any customer losses or announced a compensation process related to the latest problem. It has also provided no evidence connecting the payment-history failure with the position-reporting incident resolved earlier on November 2.
For now, the documented problem is narrower than a payments outage: CMC has acknowledged missing payment information in a customer-facing history view while indicating that account summaries should remain unaffected. The incident’s duration, technical cause and actual effect on customers’ ability to verify transactions remain undisclosed.
Johan Shamshad is a financial markets writer at Dave Finances covering cryptocurrencies, trading platforms, brokers, fintech, financial regulation, and developments across global markets. He previously worked at Gulf News, adding newsroom experience to his coverage of fast-moving financial and digital-asset markets.
His work focuses on identifying market-moving events, company developments, regulatory changes, product launches, and shifts in trading and financial infrastructure.
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