London-based Retail FX and CFDs broker Capital.com has announced a temporary pause onboarding new clients in the UK. The decision, posted on its UK website, is attributed to the company’s rapid growth and the need to ensure that all systems, controls, products, and services meet high standards demanded by clients, management, shareholders, and regulators.

The move affects clients of Capital.com’s UK arm, Capital Com (UK) Limited, regulated by the Financial Conduct Authority (FCA). However, the company continues to onboard clients in other group entities and provides regular services to existing clients in the UK.

Capital.com has undergone significant staffing changes in its London headquarters over the past two years, with many new senior hires from IG Group. The company appointed Peter Hetherington as CEO in early 2022, but he left late last year and was replaced by Kypros Zoumidou, formerly Commercial Director International at IG.

Controlled by Victor Prokopenya, a Belarusian lawyer and computer scientist in London, Capital.com operates licensed subsidiaries in the UK, Australia, and Cyprus.

A spokesperson for Capital.com explained the temporary pause as a proactive measure to ensure sustainable growth and operational excellence. They reassured existing UK clients that the pause would not affect their accounts, allowing them to continue trading as normal. The company expects to resume onboarding new clients in the UK in due course, reaffirming its commitment to supporting clients.