A Nigerian trader has accused proprietary trading firm NYS Markets of failing to activate a withdrawal request button despite allegedly meeting the conditions for a payout, with the issue remaining unresolved after nearly two days and more than eight support tickets.
The complaint, published on Trustpilot on October 17, 2026, by a customer identified as Amir Dauda, raises questions about how NYS Markets calculates payout eligibility and communicates technical or compliance restrictions to traders.
Dauda alleges that customer support repeatedly instructed him to wait for the platform’s daily reset, but the withdrawal function remained unavailable. He maintains that he had already fulfilled the necessary trading requirements.
A separate October 17 complaint from an India-based reviewer, Khalid Ahmed, alleges that NYS Markets withheld an $800 payout after citing an account breach involving an unspecified rule.
Neither allegation has been independently verified. The available reviews do not establish that NYS Markets improperly withheld a payment, incorrectly applied its rules or experienced a confirmed technical malfunction.
Trader Says Withdrawal Button Stayed Disabled for Two Days
Dauda described repeated attempts to resolve the problem through NYS Markets’ customer support system.
According to his complaint, the payout request button remained inactive even though he believed his account had satisfied every requirement necessary to request a withdrawal.
He said support repeatedly attributed the delay to the platform’s daily reset and advised him to continue waiting. However, the restriction allegedly persisted for approximately two days without a satisfactory explanation.
Dauda published two versions of substantially the same complaint on October 17, with the second specifying that he had opened more than eight support tickets. These posts represent one customer’s account rather than two independent reports.
The reviewer also questioned how he could recommend the firm to other traders while his payout problem remained unresolved.
The complaint does not identify the exact NYS Markets account program, the amount the trader intended to withdraw or the dates on which the relevant profitable trading sessions occurred.
No independently authenticated dashboard screenshots, complete trading history or support-ticket correspondence were available to establish whether the withdrawal button should have been enabled.
The distinction is important. An inactive request button could indicate unmet eligibility requirements, an account-review restriction or a technical problem. The customer’s account alone cannot distinguish between those explanations.
Similar uncertainty emerged in an earlier Exclusive Funded payout dispute, where a trader alleged that a $4,237 withdrawal remained pending beyond the processing period communicated by support.
Second Customer Alleges $800 Payout Was Withheld Over Account Breach
A separate complaint published on the same day raises a different issue involving rule enforcement.
Khalid Ahmed alleged that NYS Markets withheld an $800 withdrawal after informing him that his account had breached a rule he described as hidden.
However, the review did not identify the specific condition allegedly violated, the account program involved or the transactions that triggered the reported breach.
There is therefore insufficient evidence to determine whether NYS Markets applied a published trading restriction, relied on an incorrectly calculated risk limit or identified a violation that the customer disputes.
Proprietary trading firms generally reserve the right to deny performance rewards when accounts breach applicable trading or risk-management requirements.
Those controls can serve legitimate purposes, including preventing excessive leverage, prohibited automation and coordinated trading.
Nevertheless, disagreements frequently arise when traders challenge the evidence used to enforce those conditions.
Dave Finances recently examined OFP Funding’s disputed payout denials, including allegations that trading rewards exceeding $10,000 were rejected following accusations involving automated trading.
The NYS Markets complaint remains considerably less detailed. Without the relevant trading records or the firm’s case-specific explanation, Ahmed’s allegation cannot establish that the $800 reward was contractually payable.
What Do NYS Markets’ Official Payout Rules Require?
NYS Markets advertises on-demand payouts for eligible funded traders, meaning customers do not necessarily have to wait for a fixed weekly or monthly withdrawal date.
However, on-demand access does not mean withdrawals are automatically available whenever an account shows a positive balance.
The firm’s published CFD payout policy requires a minimum number of qualifying profitable trading days, with the threshold varying between account programs.
For its Two-Step, Flash and One Trade funded programs, the published requirement is generally five profitable trading days. Instant accounts require seven qualifying profitable days within a rolling 30-day period.
A profitable day must generate net closed-trade earnings equal to at least 0.25% of the account’s initial balance. Unrealized gains do not count toward that requirement.
The firm also requires traders to close their positions before submitting a payout request. Its standard published profit split is 80% for the trader and 20% for NYS Markets, although optional add-ons can modify certain payout conditions.
Standard payout limits generally restrict individual requests to 2% of the initial account balance, with higher limits available through eligible add-ons.
Some programs impose additional consistency requirements. Flash funded accounts, for example, apply a 30% consistency threshold, while Instant accounts restrict the largest profitable day to 15% of accumulated net profit.
These conditions mean a trader can have positive simulated profits but remain temporarily ineligible to request payment.
Does the Daily Reset Explain the Disabled Withdrawal Button?
The daily reset mentioned in Dauda’s complaint is particularly relevant because NYS Markets defines its official trading day around a 21:00 UTC server rollover.
This cutoff determines how daily trading results are grouped for relevant profitability and risk calculations.
For example, trades closed shortly before and after the reset may belong to different qualifying trading days, even when they occur within the same local calendar date.
Similarly, a trading day may fail to qualify if net closed profits fall below the required threshold after applicable costs.
However, the published rules do not establish that every disabled withdrawal button should automatically become active at the next daily reset.
Eligibility may remain restricted because of insufficient profitable days, outstanding consistency conditions, open positions or account-review requirements.
The firm’s documentation also provides for risk and compliance checks before final payout approval. That review process is distinct from whether the dashboard initially permits a customer to submit a request.
The unresolved question in Dauda’s case is whether the repeated reset explanation reflected a legitimate eligibility calculation or failed to address the actual reason for the restriction.
Why Dashboard Restrictions Matter for Prop Trading Firms
The most interesting aspect of this case is that Dauda does not primarily allege that NYS Markets rejected an already submitted withdrawal. He claims he could not initiate the request at all.
That is a meaningful distinction.
When a payout is rejected, a firm can generally identify the application, the relevant trading period and the rule used to justify its decision.
When the withdrawal button never activates, the trader may receive no formal payout decision to challenge.
Instead, the customer can become trapped between a dashboard that indicates no available action and support representatives who provide repeated instructions to wait.
This creates a transparency problem even when the underlying restriction is legitimate.
A properly functioning eligibility system should ideally explain which requirement remains outstanding, how that requirement was calculated and when the customer may become eligible.
For instance, if a trader has completed only four qualifying days on a five-day program, the dashboard could display that precise deficiency. If the account fails a consistency calculation, the interface could show the current percentage and required threshold.
The importance of visible account restrictions was highlighted in another GOAT Funded Trader dashboard dispute, where customers questioned whether all relevant risk limits were clearly displayed before an account breach occurred.
The cases involve different firms and allegations, but both illustrate how the design of a trading dashboard can affect customers’ understanding of contractual restrictions.
The Bigger Risk Is Who Controls Payout Eligibility
Retail proprietary trading creates an unusual financial relationship.
Unlike a conventional brokerage account, where customers generally trade using their own deposited capital, many modern funded-trading programs operate through simulated accounts.
NYS Markets itself describes its CFD accounts as operating in a simulated trading environment rather than holding customers’ trading capital.
That distinction is explained in greater detail in Dave Finances’ analysis of how proprietary trading firms differ from brokers.
For the trader, a positive account balance does not necessarily represent money held on their behalf. It typically represents simulated trading performance that may qualify for a contractual reward.
The firm controls the rulebook, eligibility calculations, compliance reviews and payment approval process.
Belgium’s Financial Services and Markets Authority highlighted these structural concerns in its warning about retail proprietary trading firms, noting that consumers can spend substantial time and money on simulated trading programs without necessarily receiving compensation.
The regulator’s warning was not directed at NYS Markets and does not imply wrongdoing by the firm.
Nevertheless, it illustrates why clarity around payouts matters as much as attractive profit-sharing percentages or advertised account sizes.
An on-demand payout feature loses much of its practical value when customers cannot determine whether they qualify to use it.
What NYS Markets Needs to Clarify Next
Resolving Dauda’s complaint requires a relatively narrow set of facts.
The most useful evidence would include the account’s exact program, qualifying trading-day calculations, server reset timestamps, consistency status and any compliance restrictions applied during the alleged two-day delay.
Dashboard screenshots and the eight reported support tickets would also help establish whether the customer received an accurate explanation.
For Ahmed’s separate $800 dispute, the decisive evidence would be the specific rule allegedly breached, the applicable version of that rule and the trading activity supporting the firm’s conclusion.
Neither complaint proves that NYS Markets has a systemic withdrawal problem. Public customer reviews also include reports of successful payout approvals, although those experiences cannot independently resolve the disputed cases.
What makes the allegations worth examining is the gap between advertising withdrawals on demand and explaining precisely why an individual trader cannot request one.
If the problem involves legitimate eligibility restrictions, clearer account-level explanations could resolve much of the uncertainty. If the button is affected by a technical defect, identifying and correcting that failure would be equally important.
Until the relevant account records and a substantive case-specific explanation become available, the cause of the disabled withdrawal button and the status of the separate $800 claim remain unresolved.
Johan Shamshad is a financial markets writer at Dave Finances covering cryptocurrencies, trading platforms, brokers, fintech, financial regulation, and developments across global markets. He previously worked at Gulf News, adding newsroom experience to his coverage of fast-moving financial and digital-asset markets.
His work focuses on identifying market-moving events, company developments, regulatory changes, product launches, and shifts in trading and financial infrastructure.
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