OANDA Securities Japan has delayed customer withdrawals after a system failure at its banking partner, Docomo SMTB Net Bank, prevented the forex and CFD broker from submitting payment instructions on November 2, 2026.
The disruption affects customers who requested withdrawals between 11:00 a.m. Japan Standard Time (JST) on October 30 and 11:00 a.m. on November 2. OANDA said payments scheduled for November 2 would instead be processed again on Wednesday, November 4, without requiring customers to submit new withdrawal requests.
The bank problem was its own, but OANDA’s customers ended up with the delay.
In its November 2 announcement, OANDA identified the banking partner’s system failure as the reason its withdrawal instructions were not accepted. The broker apologized but did not disclose how many customers were affected or the total value of outstanding payments.
The bank independently confirmed a disruption to its bulk-transfer service, issuing several updates throughout November 2. Its announcements reveal that the incident extended beyond OANDA’s withdrawals and affected corporate payment instructions submitted by other banking customers.
By 9:47 p.m. JST, Docomo SMTB Net Bank had announced that it expected to restore bulk-transfer services at 10:00 a.m. on November 3. That timetable was an anticipated restart, not confirmation that normal processing had resumed.
Bank cancels transfers scheduled for November 2 and 4
Docomo SMTB Net Bank initially reported delays involving its bulk-transfer service before announcing a full suspension and cancellation of affected payment instructions.
At 4:07 p.m. on November 2, the bank said bulk-transfer requests carrying scheduled payment dates of November 2 or November 4 would be canceled. A subsequent update at 5:55 p.m. stated that bulk-transfer applications received on November 2 would be canceled, along with certain instructions submitted between 7:00 p.m. on October 30 and November 1.
The bank, for its part, had a more complicated message by evening.
Businesses needing to complete payments were advised to submit transfers individually, use another financial institution or resubmit bulk-transfer requests after the service recovered.
Those alternatives suggest that the disruption was concentrated in the bulk-transfer channel rather than establishing that every banking payment service was unavailable. The bank did not disclose the number or total value of canceled transfers.
Its eariler announcements offered no firm restoration date. The later 9:47 p.m. update narrowed that uncertainty by identifying November 3 at 10:00 a.m. as the expected resumption time, while maintaining that previously affected instructions would be canceled.
For OANDA, the timing creates a specific operational dependency. Its November 4 withdrawal schedule assumes that the broker can successfully submit fresh payment instructions, either through the restored bulk-transfer service or another available method.
The bank’s announced recovery target precedes OANDA’s planned resubmission. But neither organization has confirmed that the affected withdrawal batches have been successfully transferred to customers’ receiving banks.
November 4 withdrawal date is not confirmed settlement
November 3 is Culture Day, a national holiday in Japan, making November 4 the next regular banking business day after Monday’s disruption.
Under OANDA Japan’s normal withdrawal procedures, requests completed before 11:00 a.m. on a weekday are generally processed that day, with transfers expected to reach customers’ registered bank accounts by approximately 3:00 p.m.
Requests received after the cutoff are ordinarily handled on the following business day. OANDA’s published guidance also states that withdrawals are generally completed within three business days, subject to its trading conditions and exceptional circumstances.
One operational detail deserves attention: OANDA considers a withdrawal completed in its account history when the broker finishes its transfer operation, even if the money has not yet reached the customer’s bank account.
The date is November 4, but the funds reaching accounts, that is a seperate step.
OANDA’s announcement commits the company to resubmitting affected withdrawal instructions on November 4. It does not guarantee that every recipient will receive the money that day.
The bank’s cancellation notices also create a practical distinction between reusing an existing payment instruction and submitting a new one. OANDA has assured customers they need not repeat their withdrawal requests, but the broker itself must arrange another submission to the banking system.
OANDA has not disclosed whether it maintains another banking relationship capable of handling customer withdrawals if Docomo SMTB Net Bank’s bulk-transfer service remains unavailable or experiences futher disruption.
OANDA faces second withdrawal delay in two weeks
The November 2 incident follows an unrelated withdrawal interruption at the same Japanese brokerage less than two weeks earlier.
On October 22, OANDA Japan delayed certain customer withdrawals following the GMO trading VPS security breach, introducing additional verification measures after unauthorized access affected external trading infrastructure.
That earlier postponement was a precautionary response to account-security concerns involving GMO Internet’s Onamae.com Desktop Cloud service. The November 2 delay instead originated with a banking partner’s payment-processing failure.
And this is the second withdrawal delay at OANDA Japan in less than two weeks, for another reason altogether.
There is no disclosed evidence connecting the two incidents or identifying a common technical cause.
Other Japanese brokerages have experienced operational interruptions involving account access and payment functions. On October 7, GMO Gaika reported a broad trading-system outage affecting customer logins, deposits, withdrawal requests and authentication services before restoring operations.
Outside Japan, Vantage Markets acknowledged withdrawal-processing delays in October amid system maintenance, with some customers reporting that transactions subsequently cleared while others remained outstanding.
Those incidents involved different companies and technical circumstances. Together, they provide examples of how payment-processing problems can arise at different points in the brokerage service chain, from internal trading systems to external financial institutions.
Banking dependency puts recovery procedures in focus
Japanese financial regulators have established expectations for investment firms that rely on external service providers.
Under the Financial Services Agency’s supervisory guidelines for financial instruments firms, outsourcing operational functions does not remove a firm’s ultimate responsibility for those functions. The guidelines also address measures intended to prevent disruption to customers when outsourced services become unavailable.
The guidance provides relevent regulatory context for OANDA’s reliance on an external bank, although the published information does not establish whether the broker’s particular arrangements breached any requirement.
OANDA has not announced a regulatory investigation, disclosed compensation requests or reported customer financial losses resulting from the November 2 disruption.
Several operational details remain undisclosed: the number of affected withdrawal instructions, their combined value, whether alternative payment channels were evaluated and whether the broker has completed any examination of unsuccessful transfer submissions.
Customers affected by the incident can retain their withdrawal-request timestamps and transaction records to compare the broker’s subsequent processing status with the actual arrival of funds. This is particularly useful because an internally completed withdrawal instruction does not necessarily represent a completed bank transfer.
There is a plan for the next batch, yes, but not yet a result.
Docomo SMTB Net Bank’s latest November 2 update provides a concrete expected recovery time, while OANDA has established November 4 as its next processing date. Confirmation that the banking service has restarted and that customers have received their delayed withdrawals will determine whether the interruption ends on the announced schedule.
Johan Shamshad is a financial markets writer at Dave Finances covering cryptocurrencies, trading platforms, brokers, fintech, financial regulation, and developments across global markets. He previously worked at Gulf News, adding newsroom experience to his coverage of fast-moving financial and digital-asset markets.
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